Surveillance teams of financial organisations have a vast amount of responsibility. Their roles are intrinsic to safeguarding and protecting an organisation’s assets as well as reputation when faced with petitions from regulators . These petitions require rigorous and in-depth analysis of mass amounts of data. Human error can lead to them finding themselves personally liable if a regulator uncovers a serious misconduct that somehow slipped through the net.
Trade reconstructions can quickly become a nightmare for any compliance and surveillance team. Petitions from regulators can appear out of the blue and require pre and post trade data as well as an audit of all communications (IM, email, and phone calls) linked to the corresponding trade. Without prior preparation, gathering all this documentation in a short time-frame can prove challenging for even the most seasoned of teams.
A phone conversation is the most popular form of communication amongst traders. From a compliance and surveillance standpoint, this type of communication is also the hardest to monitor, therefore making any potential misconduct more difficult to detect. Due to the high cost of implementing traditional voice surveillance most firms with a trade floor make aleatory surveillance. Surveys show only 5-10% of traders are having their phone conversations monitored.
Lets you verify and authenticate the identity of the person who is speaking through unique patterns in his voice
Automatically etracts and analyzes the customers recorded conversations to improve in four key areas
Understands the customers' natural language, dialogues with them, and routes them to the desired destination fast and efficiently
Fonetic is a leading expert in voice processing, compliance and surveillance technology. Established in 2006, we have pioneered the use of voice IVR, data and speech analytics for the financial services community. Our FoneticATR platform serves as an invaluable tool to ensure trade floor regulatory compliance across the world.
With over 100 employees based in London, Madrid, New York and Melbourne, we are dedicated to the continual innovation of our solutions in order to ensure client confidence in their operational transparency and compliance in the face of changing global financial regulation. We strive to provide simple and effective solutions that help rather than hinder organisations tackling misconduct.
With over 100 employees based in London, Madrid, New York and Melbourne, we are dedicated to the continual innovation of our solutions in order to ensure client confidence in their operational transparency and compliance in the face of ever changing global financial regulation. We strive to provide simple and effective solutions that help rather than hinder organizations tackling misconduct.