GLOBAL • REGIONAL • LOCAL

Stay compliant
with ever changing regulatory requirements

Be prepared
for MiFID II, Dodd-Frank, MAD & II, MAR, EMIR, MifIR, GDPR

EMAIL • FINANCIAL CHATS • VOICE

Trade floor communication
is heterogeneous

Fraud, money laundering and compliance breaks could happen
across various communication channels

ADAPTIVE • FLEXIBLE • INTEGRATED

Our technology is specifically designed
for the trading floor environment

Emails, corporate chats, voice - control your communications
no matter where they happen

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Fonetic is the only provider that integrates all communication and trade data into a single platform

SOLUTIONS FOR THE TRADING FLOOR

INTEGRATED SURVEILLANCE

Surveillance teams of financial organisations have a vast amount of responsibility. Their roles are intrinsic to safeguarding and protecting an organisation’s assets as well as reputation when faced with petitions from regulators . These petitions require rigorous and in-depth analysis of mass amounts of data. Human error can lead to them finding themselves personally liable if a regulator uncovers a serious misconduct that somehow slipped through the net.

  • All communication surveillance for the trading floor
  • Our technology automatically analyzes all your trade communication data and attributes it to corresponding transactions - front, middle and back office
  • Master all your risks

TRADE RECONSTRUCTION

Trade reconstructions can quickly become a nightmare for any compliance and surveillance team. Petitions from regulators can appear out of the blue and require pre and post trade data as well as an audit of all communications (IM, email, and phone calls) linked to the corresponding trade. Without prior preparation, gathering all this documentation in a short time-frame can prove challenging for even the most seasoned of teams.

  • Regulatory reporting platform
  • Fonetic gathers, flags and organizes all trade related data and evidence and sends it to the regulator. In less than 30 minutes.
  • Avoid fines and protect your reputation

VOICE ANALYSIS

A phone conversation is the most popular form of communication amongst traders. From a compliance and surveillance standpoint, this type of communication is also the hardest to monitor, therefore making any potential misconduct more difficult to detect. Due to the high cost of implementing traditional voice surveillance most firms with a trade floor make aleatory surveillance. Surveys show only 5-10% of traders are having their phone conversations monitored.

  • MiFID II, Dodd-Frank, MAR, MLDR and ones that are yet to come
  • Our technology complies with all international standards and makes it easy for your organization to present documentation to regulators
  • Stay ahead of a dynamicly changing market regulations

Solutions FOR CUSTOMER EXPERIENCE

VOICE BIOMETRICS

Lets you verify and authenticate the identity of the person who is speaking through unique patterns in his voice

  • Eliminates the need to ask questions of security
  • Reduces fraud, allowing to compare with blacklists and create alerts when suspicious activity is detected
  • Reduces the call duration

BIZ ANALYTICS

Automatically etracts and analyzes the customers recorded conversations to improve in four key areas

  • Customer Experience
  • Business Knowledge
  • Contact Center Operationals
  • Quality and Regulatory Compliance

HUMAN IVR

Understands the customers' natural language, dialogues with them, and routes them to the desired destination fast and efficiently

  • Reduces support costs because automation optimization and improves operational efficiency
  • Empowers all business areas, thanks to the information provided in real time
  • Facilitates the digital transformation of companies and integrate

ACROSS JURISDICTIONS

Our technology is adaptive to international regulations

INTEGRATES COMMUNICATIONS WITH TRADES

The only surveillance and trade reconstruction technology that integrates voice

Company

Fonetic is a pioneer in speech analytics and plays a key role in helping financial institutions to be compliant with market regulations such as MiFID II, MAR and Dodd-Frank allowing and helping Financial Institution to keep 100% staff oversight minimizing the occurrence of false positives.

Fonetic is a leading expert in voice processing, compliance and surveillance technology. Established in 2006, we have pioneered the use of voice IVR, data and speech analytics for the financial services community. Our FoneticATR platform serves as an invaluable tool to ensure trade floor regulatory compliance across the world.

With over 100 employees based in London, Madrid, New York and Melbourne, we are dedicated to the continual innovation of our solutions in order to ensure client confidence in their operational transparency and compliance in the face of changing global financial regulation. We strive to provide simple and effective solutions that help rather than hinder organisations tackling misconduct.

PARTNERS & CLIENTS

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OUR OFFICES

With over 100 employees based in London, Madrid, New York and Melbourne, we are dedicated to the continual innovation of our solutions in order to ensure client confidence in their operational transparency and compliance in the face of ever changing global financial regulation. We strive to provide simple and effective solutions that help rather than hinder organizations tackling misconduct.

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